The proposal is based on the fact that the average talk time approximately 3.5 minutes with an agent at the call center. The phone number Street most used by far in this segment is the 01805 with call costs of 14 cents per minute. Additional information is available at Jorge Perez. Without taking into account possible queues, callers pay so already today an average 49 cents for a support call. As also in the future we’re grinding will be possible for calls to a fixed-price approach is close after 01802 and 01804 now a new 01806 phone number Street to introduce, is provided with a price of 49 cents per call. They go should then hold be used, due to ongoing connection fees only at the expense of the service provider and not the caller.
Already under the current Telecommunications Act, such a tariff would be allowed. However, it must be remembered that the conversation both landline and mobile networks with 49 cents per call is priced, and that is the Do not move interconnections fees compared to the 01805-numbers. Here the Federal Network Agency is asked to make fairer rules for end customers and providers. This very simple approach ensures transparency to consumers, who know exactly what it will cost the total conversation. Protection against additional costs due to the connection time in a possible holding pattern is thus guaranteed.
The service providers which are motivated by the collective lever, to shorten the waiting times and to improve the service”, explains Thomas Wendt. The proposal is a hassle-free alternative to very complex technical solutions without calling into question this, and he can also serve as back-up level, if not the elaborate solutions can be implemented in the required time. All in all would return so rapidly security in the market.” The QuestNet GmbH is an application service provider, the specializes in the development and indirect marketing innovative phone value-added services in combination with international service numbers are concentrated. With the live Manager, the QuestNet offers a unique call management portal, which allows the customer to the Web-based and client-capable in – and outbound administration and includes also a virtual contact center in addition to billing, statistics and routing, conferencing, IVR. Contact: QuestNet GmbH Thomas Wendt Byhlener Strasse 1 D – 03044 Cottbus phone: 0800 20805000 eMail:
